Customer Review

YourDoll and My Doll, from purchase to delivery

Hi,

I like to share my experience with my purchase of a DH168-156C doll from Yourdoll.
It was a long journey, I purchased it januari 11th and received the doll last week (May 4th). Not everything went smooth, but I can’t blame Yourdoll for that.
The most difficult part of the whole process from purchase to delivery is choosing a doll and choosing a vendor. But thanks to the information at TDF I finaly made my decision: a DH168-156C from Yourdoll.

Januari 11th, the purchase
Yourdoll offers two common payment-methods: Paypal and wire transfer. Because I did not had a Paypal-account at that moment I had to pay with wiretransfer. That was quite tricky. For sending money from the Netherlands to the US I had to provide a lot of data beside the usual name and account number. But with help from a bank-employee I get it done. The latter told me that the transfer is not instantaneous to the US, it can take a few hours, even days.
So if your are ever going to transfer money to the US, you are warned.
If you have a creditcard you are lucky. Much easier, but I don’t think many of us have a creditcard.

Januari 20
I received an email from Mia (Yourdoll): The production of the doll is started. Mia wrote that it can take 3-4 weeks to receive the doll.

Januari 28
Good news! I received an email from Mia: the doll was finished.
She send me two factory pictures. I replied her that it was exactly what I ordered so she can start the delivery.
I was very happy that the doll was finished before the Chinese Holiday in februari. That could cause a delay.

februari 1,
Bad news. Mia wrote that I have to handle the custom clearance myself or the delivery will take longer: 40-50 days.
She offered to share the additional costs if I handle the custom clearance. But I did not want the hassle with the customs and the additional costs, so I choose the latter: delivery of the doll will take 40-50 days and Yourdoll will handle the customs.

februari 3,
Although the doll was ready for shipment, the logistics had decided to ship the doll after februari 19th because of the Chinese holiday, Mia emailed me. She can nothing do about it.

februari 25th,
Good news! I received the tracking number. The doll has been shipped.

April 22
The tracking information was not updated since februari 25. I was worried and a little impatient too. So I wrote an email to Mia if she has any news. As usual she replied very quick (always within one day): There was nothing to worry about.

May 4th
I received the doll!
The package was in good condition, no signs of damage.
After opening the box I was very happy with the free gifts: a second head, extra wigs, extra eyes.

Also the doll was in perfect condition. No damage, not even a single small scratch. Only one of the eyes was not at the right position, one eye looked up, the other down, but that was easy to correct. I can’t complain about that.
Very happy with all what was in the box.
But I missed one of the gifts: the free teeth and tongue-set. This gift was not in the box.
I wrote Mia about this and she offered to send the teeth- and tongue set after I leave feedback on TDF and on Yourdoll.com.

Before the purchase I did a ‘research’ to where to buy. I compared a lot of doll-vendors. Also some which are more nearby the Netherlands.
But from all the vendors YourDoll had the best price and the most gifts (free 2nd head, extra wigs and eyes, a teeth- and tongue-set). And I did read the reviews from other buyers on TDF. This all together was the reason I bought from YourDoll.

All together I am very satisfied with Yourdoll. Especially the excellent customer support with excellent quick replies to my emails. Always within one day, often within a few hours.
I am not the most patient person, so I wrote Mia several emails about the delivery delay, but she always replied friendly and very helpfull.
And I received the doll in perfect condition.
If you don’t mind a longer delivery-time or if you handle the custom clearance yourself I can recommend YourDoll. Good prices, a lot of free gifts and a good customer-support. Is there anything else you want?

I have to thank The DollForum for all the information I needed for making a decision! This helped me a lot. And of course thanks to Mia for all her efforts!
Although it toke a while, YourDoll delivered me my dream!

***This review is posted on The Doll Forum by Yourdoll’s customer – Dani24. We are authorized to post on Yourdoll.com. To view the original post, please click here. ***

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