SEX DOLL FAQ

About YOURDOLL

Is YourDoll.com legit? Are the dolls you sell genuine?

Yes, absolutely. YourDoll.com is a legitimate website and an authorized retailer selling only genuine sex dolls. No counterfeit or inferior dolls here.

YourDoll.com is authorized by over 30 brands/ manufacturers, you can check the certificates of authorization and other details by clicking here.

Why should I purchase a doll via vendor instead of the manufacturer directly?

Purchasing a doll through an authorized vendor can quickly carry out language communication to help solve various problems that customers may encounter in time, while manufacturers focus more on process research and production, and are not good at communicating with customers.

Moreover, the vendor team has depth knowledge of various brands and can give overall consideration of both the needs of customers and manufacturers, so as to bring the best purchase experience. It is also easier to promote products and let more people know about different sex dolls of different brands and different functions of sex dolls.

About Love Dolls

Is it legit to buy and own a sex doll in my country?

Apart from the Middle East and Islamic regions, it is legal to purchase and own sex dolls in most countries. For more accurate information, please refer to articles about sex doll laws.

What is TPE? What is Silicone?

Silicone and TPE are two of the most common materials used to make sex dolls, and both of them feel comfortable and realistic.

Silicone dolls are more durable and resistant to wear and tear. They are easier to clean and less likely to retain odors. Silicone dolls also tend to be more realistic in appearance and feel, as the material has a firmness that is similar to real human skin. They can be heated for longer, yes we offer heat systems for our silicone dolls.

TPE dolls, on the other hand, are softer and more pliable. This can make them easier to position in different sexual positions. Also, they are easier to sculpt to create sexy and realistic dolls. They are typically less expensive than silicone dolls.

P.S.: Oral sex function is only available on TPE heads and a few soft silicone heads.

What is the difference between the removable vagina and the built-in/fixed vagina?

The built-in/ fixed vagina is built into the doll’s body just like a real woman’s vagina, which is non-detachable.

The removable vagina is equipped with a vagina insert looking like a sleeve that can be easily inserted in or taken off from the private parts.

Which is better? However, both of them respectively have their advantages and disadvantages. The fixed vagina offers a more realistic user experience, and the removable vagina is easier to clean and replace. Maybe you can make the decision after reading about the differences between fixed and removable vaginas.

What is Standing Feet?

Most dolls have an option called “standing feet”, which often refers to the doll’s feet which are equipped with 3 screws that extend from the footplate through the sole. The screws are visible and are supposed to act as hardpoint reinforcement to support the doll’s weight to ease the pressure put on the feet and avoid damaging the delicate skin. However, since the screws penetrate the skin, these areas are prone to localized skin tears.

Moreover, now comes a new option of “hard feet” for silicone dolls of some brands, which is also an option for “standing feet”. It has the same function as the standing feet with 3 screws. But what’s better is that they need nothing but the feet themselves to support the whole body.

For both standing feet with screws and hard feet, it’s not wholly recommended to let any doll just stand and support its own weight. Always use some kind of support to distribute weight and stabilize. Alternatively, use a specialized doll/mannequin fixture or stand. I know it can take away from the fantasy you may have but it is the reality of the dolls currently (TPE or silicone).

What is a Lubricant-free Vagina?

Lubricant-free vagina means using the vagina without any additional lubricant. It’s equipped with condensed lubricant inside, and you just need to apply some clean water into the vagina to get it well-lubricated.

The lubricant-free option offered by WM/ YL/ SEJinsanAngelkiss/ JK Doll can be used for both built-in vaginas and removable vaginas. Also, you can buy a lubricant-free removable insert for your order doll.

Can I custom a sex doll based on a real person?

Yes, but please confirm that you have obtained permission or authorization from a real person. We do not make custom orders for sex dolls that are 100% identical to a celebrity. Please check out the detailed information about real-person customization here.

Do you separately sell body parts? Like head or torso?

Yes, we sell heads separately, torso, hips & legs.

About Orders

What methods of payment are accepted?

For more information on our payment options, please visit our payment options here.

Can I get my money back if I'm not satisfied?

Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used.

All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time.

For more information on our purchase guarantee, please visit our purchase guarantee page here.

Will I receive any order email after the order?

Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.

Do you offer a price match?

We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.

What should I do after change my mind?

We will process the order in 24 hours. If you need to change the doll details or cancel the order, please email us asap, we will check it and reply to you soon. Here are more details about canceling.

Can I visit your store before order?

No, sorry that our warehouse license doesn’t support visiting or picking up the parcel anymore, and here are our ready doll images for you to check the doll body, and you can also email us for the real doll pictures.

Sex Doll Shipment

How long will my doll take to arrive?

Usually, you may receive the package in 8-15 days from the date you place the order. This is an approximate time, exceptions may apply. Furthermore, a delay is likely to be much longer than usual during Chinese special holidays such as the Spring Festival, National Day, etc.

Mostly the in-stock doll would arrive in 3-6 days after the order, and the custom doll needs 3-4 weeks to receive. A silicone doll would cost more time than a TPE doll.

For more information on our shipping information, please visit our shipping information here.

Where is my doll made and shipped?

In-stock dolls are already finished and packaged well in the warehouse, they can be directly shipped from US/Germany/Spain warehouse.

Custom dolls are made in China and shipped from China.

Is shipping free?

Yes, we offer free shipping to the USA, Europe, Canada, Australia, and most of the countries, but the receipt need to pay import taxes and VAT in Europe, we highly recommend the in-stock dolls because of no taxes, and if you have any concern, please let us know.

How do I track my order?

The order information including shipment can be seen on the order page. If you bought a sex doll as a guest, you should register an account on YOURDOLL.com and login in to check your order shipping information.

Can I pick up the parcel?

Yes, we can ship the parcel to your local FedEx/UPS location to pick up, please just leave us the FedEx/UPS location address in order, we will ship the parcel here for you to pick up. Please also call the FedEx/UPS to confirm it before the shipment.

Is the shipping discreet?

Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.

What does the doll come with?

The model has been styled with hair, makeup, clothing, and accessories for photo display. All of our sex dolls come with the following things: 1*blanket, 1*pair of handling gloves, 1*cleaning pot, 1*comb, 1* free wig, 1*random free outfit (different from the pictures).

Maintenance & Care

How to clean a sex doll?

Cleaning the sex doll after use is a must-step to keep your doll last longer. Please visit this page to follow the instructions to care for your dolls. There are some doll care products on our YOURDOLL.com.

Is there any clothing for a sex doll?

Here are some costumes for sex dolls. Also you can dress up your doll with different wigs.

How to store a sex doll?

It’s better to lay fat the doll or hang it for storage. However, it’s not recommended to keep the doll stay in the same position for long periods. Check out more precautions for storage. You can find some storage products on this page.

Will the doll's skin be stained?

The real doll’s skin might be stained by dark fabrics, please keep your doll away from dark fabric. And remember to wash any clothing before wearing it on your doll. The best clothes for dolls are light-colored and loose-fitting.

What can I do if the finger skeleton penetrates the skin?

If the finger penetrates the doll’s skin, just push it back inside. If you want flawless skin, you can use the sex doll repair kit to repair the damaged skin.

Will the makeup fade over time?

The painted makeup uses common cosmetics, so it will fade as time goes by. Rubbing frequently will add up the speed of fading. Yes, the makeup can be removed and redone.