SEX DOLL FAQ

About love dolls

Are your products authentic?

All of our products are made by original manufacturers. No counterfeit or inferior dolls here.

Why should I purchase a doll via vendor instead of the manufacturer directly?

It’s usually possible to purchase any doll directly via the manufacturer, but over time, it’s clear that going through a vendor is the best decision all around. A good vendor is supposed to help navigate any pitfalls customers may encounter, help with language interpretation and sometimes take a metaphorical bullet for the client in the form of shipping, inspection, manufacturer upcharges, or other problems.

What is TPE? What is Silicone?

Both materials are great and have a feel like real skin. TPE materials have become more popular because it is easier to sculpt and sex doll sculptors have created really sexy and realistic models. Oral for TPE and a few soft silicone models only, most silicone material would be more realistic. Silicone is great, a little bit cleaner, and can be heated for a longer period of time, so we offer heat systems for our silicone dolls.

What is the difference between the removable vagina and the built-in/fixed vagina?

The built-in or fixed vagina is exactly how it sounds. The vagina is built-in to the doll just like a real woman. The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll. The tube is held in place by the doll’s labia.

Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.

What is "standing foot"?

Most TPE dolls have an option called “standing foot”. It adds 3 screws that extend from the footplate through the sole of the feet. The screws are easily noticeable and are supposed act as hardpoint reinforcement so that standing weight doesn’t Squish, cut or otherwise damage the delicate skin. However, since the screws protrude from the skin, these areas are prone to severely localized skin tears.

It is not wholly recommended to let any doll just “free stand” on their own. This is because the feet are not designed to hold their own weight like a real human foot is. Dolls have a small plate and ankle joint. The rest is just covered into the TPE material which while very soft, it is also fragile and easily damaged. Socks and shoes may help reinforce the area but usually just hides the damage until she is undressed. Knees, hands, and elbow all share the similar trait of being easily damaged when supporting doll positions incorrectly.

In short, never rely on your doll standing and supporting their own weight. Always use some kind of support to distribute weight and stabilize. Alternatively, use a specialized doll/mannequin fixture or stand. I know it can take away from the fantasy you may have but it is the reality of the dolls currently (TPE or silicone).

All our dolls have a flexible and fully articulated skeleton that will allow you to use them in any position you ever imagined. All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Both TPE and silicone are waterproof.

You can customize your doll, select different body sizes, heads, breasts and body parts. Please have a look at the customization options in every product, and if you have any question contact our team by email, chat or phone and we will make sure that we help you customize your sex doll according to your desires.

What is "Lubricant-free vagina"?

The lubricant-free option is offered by the WM/YL/SE Doll, it can be used on both built-in vagina and removable vagina, and you can also buy the removable lubricant-free insert for your order doll. Please check more lubricant-free vagina details.

About orders

What methods of payment are accepted?

For more information on our payment options, please visit our payment options page here.

Can I get my money back if I'm not satisfied?

Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used.

All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time.

For more information on our purchase guarantee, please visit our purchase guarantee page here.

Will I receive any order email after the order?

Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.

What should I do after change my mind?

We will process the order in 24 hours. If you need to change the doll details or cancel the order, please email us asap, we will check it and reply to you soon. Here are more details about canceling.

Do you offer the price match ?

We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.

Can I visit your store before order?

No, sorry that our warehouse license doesn’t support visiting or picking up the parcel anymore, and here are our ready doll images for you to check the doll body, and you can also email us for the real doll pictures.

Sex Doll Shipment

How long will my doll take to arrive?

Usually, you may receive the package in 8-15 days from the date you place the order. This is an approximated time, exceptions may apply. Furthermore, a delay is likely to be much longer than usual during Chinese special holiday such as the Spring Festival, National Day, etc.

Mostly the in-stock doll would arrive in 3-6 days after the order, and the custom doll need 3-4 weeks to receive. A silicone doll would cost more time than TPE doll.

For more information on our shipping information, please visit our shipping information page here.

Where is my doll made and shipped?

In-stock dolls are already finished and packaged well in the warehouse, they can be directly shipped from US/Germany/Spain/Canada warehouse.

Custom dolls are made in China and shipped from China.

Is shipping free?

Yes, we offer free shipping to the USA, Europe, Canada, Australia, and most of the countries, but the receipt need to pay import taxes and VAT in Europe, we highly recommend the in-stock dolls because of no taxes, and if you have any concern, please let us know.

Can I pick up the parcel ?

Yes, we can ship the parcel to your local FedEx/UPS location to pick up, please just leave us the FedEx/UPS location address in order, we will ship the parcel here for you to pick up. Please also call the FedEx/UPS to confirm it before the shipment.

Is the shipping discreet ?

Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.

What Does The Doll Come With?

The model has been styled with hair, makeup, clothing, and accessories for photo display. All of our sex dolls come with the following things: 1*blanket, 1*pair of handling gloves, 1*cleaning pot, 1*comb, 1* free wig, 1*random free outfit (different from the pictures).

Sex Doll Care

How do you clean a sex doll?

Please visit this page to follow the instructions to care for your dolls.

What should I do if I want to customize my own sex doll?

We allow customization options. Please let us know if you are looking for some option that you can’t find in our site.

Select a doll that you like, and scroll down, in most of the dolls you’ll see customization options. For some dolls, we are listing the base price of 140cm, and we allow customers to upgrade to bigger bodies, which are more expensive too. If you find it difficult or confusing please let us know and we will help you customize.

We can also build your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.

How do I choose the cloth ?

Here is the cloth that you can buy from us, please check them.