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The Best Way to Shop with Klarna

About Klarna

We’re on a mission to elevate shopping by reshaping the entire experience from browsing to owning. We do this by giving you convenience, perks and inspiration.

Founded in Stockholm, Sweden, Klarna is one of Europe’s fastest-growing companies and a leading alternative payment provider. We have 6,000+ employees from 100+ nationalities and are leading the way for alternative payments by serving 150 million active consumers and over 450,000 retail partners.

https://www.klarna.com/international/about-us/

Why use Klarna to pay?

Get more time to pay with Klarna.
We’ve partnered with Klarna to give you a better shopping experience.

It’s smooth and simple.
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It’s shopping the way it should be. Effortless, safe and fun.

The best way to shop.
Get deals on your favorite products, check your Purchase power, see all of your purchases in one place, extend your due dates, pay open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, Klarna’s Customer Service is there for you.

Safe and secure.
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

Who use Klarna to pay?

To be eligible to use Klarna, you must:

  • Be a resident of the United States or its territories
  • Be at least 18
  • Have a valid card/bank account
  • Have a positive credit history
  • Be able to receive verification codes via text

How to shop with Klarna?

1. Add item(s) to your cart and head to checkout.

2. Select Klarna at checkout and choose how you would like to pay.

3. Manage your orders and payments in the Klarna app.

Pay Now

Pay now is to pay immediately and in full, with the same seamless payment experience you know and expect from Klarna. Debit or credit card accepted. Pay now is available to customers from all US states. Klarna is not available in US Territories.

Pay in 4

What is Pay in 4 and how does it work?

Pay in 4 allows you to split your purchase into 4 interest-free payments, paid every 2 weeks. Once your items are in your cart, just choose Klarna at checkout. The first payment will be taken from your credit card, debit card or bank account when your order is shipped. The remaining three payments will be automatically charged every 2 weeks afterwards. No interest or fees when you pay on time.

**See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.

Pay in 30 days

What is Pay in 30 days and how does it work?

Klarna’s ‘Pay in 30 days’ allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app, you’ll have the option to pay off the balance earlier or extend the due date to a later date, if needed.

If your order is eligible for ‘Pay in 30 days’, the option will be presented at the time of checkout. As soon as the store ships your order, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in the Klarna App.

Good to know: There is no fee to use Pay in 30 days.

No upfront payment, no interest, and no fees when you pay on time.

**See payment terms. CA resident loans made or arranged pursuant to a California Financing Law license.

Fair Financing

What is Financing and how does it work?

Financing allows you to spread the cost of your purchase for up to 36 months.

How to finance your purchase:

  • Select the Financing option in the store’s checkout
  • Choose your preferred timeline and interest rate
  • Follow the steps to complete the application
  • Get an instant approval decision
  • Complete your purchase
  • You’ll receive an email with your payment plan when the store ships your order.

Please note: A credit check will be performed when you apply for our Financing options.

Generic FAQ about Klarna

If there’s an issue with my order, do I still need to pay for it?

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store to let them know you received the wrong order and follow their instructions. Then, let Klarna know which items you have an issue with:

If there’s an issue with my order, do I still need to pay for it?

  • In the Klarna app, go to Orders and select the order you want to cancel
  • Tap Report a problem or More and then Report a problem
  • Select the option that suits you best and follow the instruction to pause your payments

By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can check the status of your reported problem on the details page of your purchase in the Klarna app.

What happens if I need to make a return?

Follow the store’s return instructions. Then, let Klarna know which items you have returned by reporting a return:

  • In the Klarna app, go to Orders
  • Select the purchase, or the items, you wish to return
  • Tap Report return

Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated.

Has Klarna received my payment?

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.

What happens if I don’t pay for my order?

Klarna will email you if your payment is unsuccessful, and try one or more times to collect it. If they can’t collect it, it will be added to your next payment along with a late fee of up to $7.00. The aggregate sum of your late fees will never exceed 25% of your order value at the time of purchase.

Your credit score will not be impacted when you use Klarna payment products.

Will this require a credit check and will it impact my credit score?

We do not always perform a credit check on you, nevertheless, as a responsible lender, we want to make sure we’re helping our customers make the right financial decisions for their circumstances. When a credit check is performed, we verify your identity using the details you provided and we look at information from your credit report to understand your financial behavior and evaluate your creditworthiness.

We will not perform a credit check on you when:

  • Signing up to use Klarna
  • Downloading the app

We will perform a soft credit check when:

  • Deciding to Pay in 4
  • Deciding to Pay in 30 days
  • Applying for Financing
  • Read more about how these credit checks impact your credit score.

Our third party credit checks are performed by Transunion. If you have questions regarding their services, your credit score, or the data provided as part of a credit check we advise you to reach out to them directly.

These checks are performed in accordance with Klarna’s Terms & Conditions.

Is shopping with Klarna safe?

The highest security standards are used to protect your data and personal information.

  • All payment information is processed securely
  • No details are transferred to or held by the store
  • All transactions take place via secured connections following strict security protocols
  • You can remove your linked bank account or card at any time

If you want to know more about the way we handle your personal information, please read our Privacy Policy.

See our Cookie Policy for information about how we use cookies and your ability to choose how to use them.

We’re always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.