Preventing Social Scams and Ensuring Safe Communication
Unfortunately, some scammers have created fake social media accounts, pretending to be associated with our brand. These imposters often lure customers by offering our products at significantly lower prices. They engage with potential victims on messaging platforms, such as WhatsApp, convincing them to transfer money for the product but then failing to deliver the purchased items.
To protect yourself from such social media scams and ensure secure communication, please consider the following tips:
We only communicate order and payment details through our official email, phone number, and website's live chat feature. The payment information will only be sent via email.
YourDoll email address: sales@yourdoll.com, info@yourdoll.com
YourDoll phone number: +1 (626) 418-5159.
Always verify the legitimacy of the social media account by comparing it to our official accounts. Our official social media accounts can be found through the following links:
Twitter: https://twitter.com/yourdollshop/
Instagram: https://www.instagram.com/yourdollofficial/
Facebook: https://www.facebook.com/yourdollofficial/
Youtube: https://www.youtube.com/c/yourdoll/
Be cautious of accounts with a minimal number of followers, limited posts, or recently created profiles. These are often indicators of fake accounts.
Do not trust unsolicited messages or offers from accounts claiming to represent our brand. Official communications should come from our verified accounts or through our official websites.
If you encounter a suspicious account or an offer that seems too good to be true, report it to the respective social media platform and contact our customer service team to verify its authenticity.
By following these precautions, you can reduce the risk of falling victim to social media scams and ensure a safe and secure shopping experience with our brand.