Refund Policy

  • Sex dolls are sex toys,  and they are customized for you. They are not returnable for any reason.
  • Seller takes no responsibility for the loss, damage to goods, due to force majeure as customs inspection, country policy, earthquake, natural disaster, and war.
  • We perform a quality check on your dolls before we ship to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, you receive a defective product. We will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation.
  • If the item is damaged due to improper use, you are not eligible for any exchanges. You must have common sense and take care of the item to avoid any damage to the product.

Order Cancellations

  • We will begin the production after 30 minutes you place the order. You can cancel the order within 30 minutes. However, your order cannot be canceled after 30 minutes since it is a customized product.
  • Due to whatever reason, 20% of the total order amount will be charged as a handling fee if you cancel it after 30 minutes you order it.
  • Due to whatever reason, 40% of the total order amount will be charged as a handling fee and restocking fee if you cancel it after 24 hours you order it or we have started the production.
  • Once it’s shipped, the order cannot be canceled or returned.
  • All refunds will be provided via the original method of payment.