Refund Policy

  • Sex dolls are sex toys and are not returnable for any reason.
  • Seller takes no responsibility for the loss, damage to goods, due to force majeure as customs inspection, country policy, earthquake, natural disaster, and war.
  • We perform a quality check on your dolls before we ship to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, you receive a defective product. We will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation.
  • If the item is damaged due to improper use, you are not eligible for any exchanges. You must have common sense and take care of the item to avoid any damage to the product.

Order Cancellations

  • Once you place an order, we will begin the production and your order cannot be canceled. 20% of the total order amount will be charged as service fee if the order is forced to be canceled by you due to whatever reason.